- The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.
B. Collecting personal information
The following types of personal information may be collected, stored, and used:
- information about your computer including your IP address, geographical location, browser type and version, and operating system;
- information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
- information, such as your email address, that you enter when you register with our website;
- information, such as your name and email address, that you enter in forms or in order to set up subscriptions to our emails and/or newsletters;
- information that you enter while using the services on our website;
- information that is generated whilst using our website, including when, how often, and under what circumstances you use it;
- information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address;
- information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
- any other personal information that you send to us.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
C. Using your personal information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:
- administering our website and business;
- personalising our website for you;
- enabling your use of the services available on our website;
- supplying services purchased through our website;
- sending statements, invoices, and payment reminders to you, and collecting payments from you;
- sending you non-marketing commercial communications;
- sending you email notifications that you have specifically requested;
- sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
- sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
- providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
- dealing with inquiries and complaints made by or about you relating to our website;
- keeping our website secure and prevent fraud;
- verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and
- other uses.
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.
We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.
D. Disclosing personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
E. Retaining personal information
- This Section E sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
- Personal information that we process for any purpose or purposes shall not be kept for longer than is deemed necessary for that purpose or those purposes.
- Without prejudice to article E-2, we will usually delete personal data falling within the categories set out below:
- personal data will only be kept in a form that permits identification of the individual for no longer than is necessary for the purposes for which it is processed.
- Notwithstanding the other provisions of this Section E, we will retain documents (including electronic documents) containing personal data:
- to the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
F. Security of your personal information
- We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
- We will store all the personal information you provide on our secure storage.
- You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.
H. Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:
- the payment of a nominal fee and
- the supply of appropriate evidence of your identity, we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address.
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
I. Third party websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
J. Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
- The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
- we use Google Analytics on our website to recognise a computer when a user visits the website. Google analytics provides tools which allow us to track users as they navigate the website, improve the website’s usability, analyse the use of the website, administer the website, as well as providing various statistical data such as user session duration, pages visited, bounce rate etc.
- Most browsers allow you to refuse to accept cookies—for example:
- in Microsoft Edge (Windows 10) select 3 dots (top right) -> Settings -> Site permissions -> Cookies and site data
- in Firefox (version 84) click the menu (hamburger button, three lines) -> Preferences -> Privacy and security -> Enhanced Tracking Protection -> Custom -> Cookies and
- in Chrome (version 87), click three dots (top right) -> Privacy and security -> Site settings -> Cookies.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
- You can delete cookies already stored on your computer—for example:
- in Microsoft Edge (Windows 10) go to Settings -> Cookies and site permissions -> Cookies and site data.
- in Firefox (version 84), you can delete cookies by clicking Menu button (three lines) -> Privacy and security -> Cookies and Site Data section -> Manage data -> Manage cookies and site data and
- in Chrome (version 87), you can delete cookies by accessing the menu top right (three dots) -> More Tools -> Clear browsing data -> Cookies and other site data
- Deleting cookies will have a negative impact on the usability of many websites.